Managed SOC Monitoring & Response - 24/7, 365 Days a Year
Live in 72 hours. 15-minute response time. 99.9% uptime SLA. Nights, weekends, and holidays included. No exceptions.
SOC go-live
Alert response
Always monitored
Pilot available
What Is a Managed SOC Service?
A managed SOC service is an outsourced security team that monitors, detects, investigates, and responds to cyber threats across your organisation, typically 24/7.
CyberQuell gives you this capability without the cost of building an in-house SOC. Our SOC runs on Microsoft Sentinel, Microsoft Defender XDR, and Microsoft Entra ID, with AI-assisted triage to reduce noise and certified analysts to validate and respond to real threats.
You get continuous visibility across your environment, backed by a team that acts, not just alerts.
Why Outsource Your SOC? CyberQuell vs Building In-House
No long-term lock-in required to start. The 30-day pilot lets you validate coverage, response quality, and fit before committing.
| Services | CyberQuell Managed SOC | Building In-House |
|---|---|---|
| Time to go live | 72 hours | 12-18 months |
| Response time | 15 minutes, guaranteed | Depends on who's on call |
| Weekend & holiday | Full. No exceptions | Typically has gaps |
| First-year cost | Fraction of in-house | $250,000+ (staffing + tooling) |
| Stack | Microsoft Sentinel + Defender XDR | Procurement and configuration required |
| Commitment | Start with a 30-day pilot | Minimum 5-analyst hire |
| Compliance reporting | Included | Custom build required |
What's Included in CyberQuell SOC Monitoring
No ambiguity about what you're getting into. Here's the full scope:
24/7/365 monitoring
Endpoints, email, cloud, identity, and network, including nights, weekends, and public holidays
Microsoft Sentinel SIEM
log ingestion, threat correlation, custom detection rules tailored to your environment
Microsoft Defender XDR
endpoint protection, email threat detection, identity monitoring, cloud app security
AI-assisted alert triage
automated filtering of false positives so analysts focus on confirmed threats
Proactive threat hunting
analysts actively search for hidden threats before they escalate, not just respond to alerts
Incident containment and remediation
we don't just notify you; we contain and help resolve
Compliance-ready reporting
audit logs and reports aligned to ISO 27001, HIPAA, GDPR, and Cyber Essentials
Executive reporting
monthly plain-language summaries for leadership, not just technical logs
15-minute response SLA
guaranteed, documented, and tracked
Hear from our clients
15-Minute Response Time | 99% uptime SLA | Nights, Weekends, Holidays Included
Start Monitoring in 72 Hours
Your business doesn't stop at 5 PM.
Neither do the threats against it.
How Our SOC as a Service Works
See how we go from discovery to 24/7 coverage within 72 hours.
Step 1: Discovery Call
We start by evaluating your existing security infrastructure to identify vulnerabilities and define precise security needs.
Step 2: Environment Configuration
Impact analysis & prioritization.
Step 3: Go Live (within 72 hours)
Our experts develop customized security strategies that align seamlessly with your business objectives and technological landscape.
Step 4: Ongoing Coverage
We deploy these solutions efficiently, integrating advanced security measures without disrupting your operations.
Who Needs Managed SOC Monitoring?
Healthcare & Life Sciences
Ransomware attacks on healthcare organisations increased 78% in 2024. Patient data, medical records, and operational systems are prime targets. CyberQuell SOC provides the 24/7 monitoring HIPAA requires, with audit-ready incident documentation if you ever need it.
Legal & Professional Services Firms
A single compromised mailbox can expose client privilege, trigger breach notification obligations, and end client relationships. Our BEC detection and response is built for the specific threats law firms and professional services organisations face.
Finance & Financial Services
Fraud detection, wire transfer anomalies, and identity-based attacks require monitoring that never goes off. CyberQuell SOC integrates directly with your Microsoft 365 financial workflows and flags payment-related threats in real time.
Mid-Market Businesses Without In-House Security
If you don't have a dedicated security team, or if your IT team covers security as a secondary responsibility, you have gaps. CyberQuell SOC closes them without adding headcount.
SOC vs SIEM vs MDR vs XDR: What's the Difference?
These terms are often used interchangeably. They're not the same thing. CyberQuell delivers a fully managed SOC: Microsoft Sentinel and Defender XDR as the platform, with certified analysts running the operation around the clock.
| Services | What it is | What it does | What it's missing |
|---|---|---|---|
| SIEM | A tool | Collects and correlates log data, generates alerts | No analysts. Alerts queue up. |
| MDR | A Service | Detects threats and provides response guidance | Typically vendor-scoped, not full-environment |
| XDR | A platform | Unified detection across endpoint, email, identity, cloud | Still requires analysts to act on findings |
| Managed SOC | People + process + technology | 24/7 monitoring, investigation, containment, and reporting across your full environment | This is the complete solution |
Case Studies
See how these played out
Case Study
Emergency M365 Defederation | Legal Firm / 200 Mailboxes | Zero Email Downtime
A 200-mailbox law firm was locked inside GoDaddy's Microsoft 365 tenant, unable to reach the E3 security features their client-confidentiality obligations demanded.CyberQuell executed a full tenant defederation in four hours with zero email downtime, handing the firm complete administrative control and unlocking encryption, Conditional Access, and data loss prevention.
Engagement duration: 4 hours | Environment: 200 mailboxes | Email downtime: Zero | E3 security features unlocked: Yes
Case Study
BEC Payment Redirect | Events / Exhibitor | No Internal Breach
A fraudulent invoice using domain impersonation redirected a $5,562.50 exhibitor booth deposit to an attacker-controlled account.CyberQuell's investigation confirmed no internal breach had occurred, avoiding costly tenant-wide remediation and documenting the incident for financial and insurance claims.
Incident type: Business Email Compromise | Payment redirected: $5,562.50 | Attack method: Domain impersonation | Systems compromised: None
Case Study
Multi-Phase BEC Campaign | Professional Services | $150,000+ Fraud Attempt Stopped
A sophisticated threat actor maintained persistent access to a bookkeeper's Microsoft 365 mailbox for four months, survived multiple remediation attempts, and orchestrated fraudulent payment requests to multiple clients totalling over $150,000.
CyberQuell's forensic investigation uncovered session token theft and malicious Outlook rules that had survived credential resets. Full threat eradication. Zero financial loss.
Attack duration: 4 months | Fraud attempted: $150,000+ | Financial loss: £0 | Previous remediation attempts failed: Yes
Case Study
Phishing Account Compromise | Microsoft 365 / Azure AD | Contained in Hours
A phishing attack compromised a single Microsoft 365 account, raising the threat of persistent mailbox access and data theft across the tenant.CyberQuell contained the account within hours, confirmed only a handful of emails were accessed, and verified no persistence mechanisms or data exfiltration remained.
Incident type: Phishing compromise | Environment: Microsoft 365 / Azure AD | Systems compromised: Single user account | Data exfiltration: None
Case Study
Exposed Cloud Secrets | AWS / Web Application | No Unauthorised Access
A misconfigured Symfony development server publicly exposed cloud credentials and application secrets, opening the door to a full AWS environment compromise.CyberQuell's forensic investigation confirmed no unauthorised access had occurred and rotated every exposed credential before it could be abused. Production systems untouched.
Incident type: Cloud secret exposure | Environment: AWS / Symfony | Credentials rotated: Before exploitation | Systems compromised: None
Case Study
Suspicious M365 Logins | Microsoft 365 / Azure AD | No Compromise Confirmed
Microsoft 365 security alerts flagged logins from unusual locations, pointing to a possible account takeover across the tenant.CyberQuell traced the anomalies to legitimate network routing behaviour and confirmed no compromise, sparing the organisation disruptive account resets while tightening identity monitoring.
Incident type: Suspicious authentication | Environment: Microsoft 365 / Azure AD | Root cause: Network routing | Systems compromised: None
Case Study
HR Document Exposure | Microsoft 365 / SharePoint | No Breach Confirmed
Confidential HR and compensation documents began surfacing in Microsoft 365 search results, triggering fears of a serious data breach.CyberQuell traced the exposure to permission inheritance and migration errors rather than an external attack, then restricted access and hardened Microsoft 365 governance.
Incident type: Internal data exposure | Environment: SharePoint / OneDrive | Root cause: Permission inheritance | External breach: None
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Case Study
White-Label SOC Partnership | Managed Service Provider | $12,400 MRR in 23 Days
A regional MSP needed to offer security monitoring to more than 40 SMB clients but had no SOC, no spare capital, and no security staff to build one.CyberQuell launched a fully white-labelled SOC in 23 days with zero capital outlay, generating $12,400 in monthly recurring revenue at 60 percent margins under the MSP's own brand.
Engagement type: White-label SOC | Time to revenue: 23 days | Client portfolio: 40+ SMBs | Capital investment: Zero
15-Minute Response Time | 99% uptime SLA | Nights, Weekends, Holidays Included
Start Monitoring in 72 Hours
Your business doesn't stop at 5 PM.
Neither do the threats against it.
Our Certifications
We pride ourselves on having a highly certified team, with each member continuously upgrading their skills to stay at the forefront of cybersecurity.
Frequently Asked Questions About Managed SOC Monitoring
Find answers to commonly asked questions about our cybersecurity solutions and services.
A managed SOC (Security Operations Centre) continuously monitors your IT environment for threats — across endpoints, email, cloud, and identity — and responds when something is detected. Unlike a basic monitoring tool, a managed SOC combines technology with certified human analysts who triage alerts, investigate anomalies, and contain incidents. CyberQuell's SOC operates 24/7/365, including weekends and public holidays, so there are no windows of exposure.
A SIEM (Security Information and Event Management) is a tool. It collects and correlates log data from across your environment and generates alerts. A SOC is the team and process that acts on those alerts. Many organisations have a SIEM but no SOC, which means they're collecting data without anyone actively investigating it. CyberQuell uses Microsoft Sentinel as the SIEM layer within a fully staffed SOC operation, so alerts don't sit in a queue, they're assessed and acted on in real time.
Our guaranteed response SLA is 15 minutes. That means from the moment a confirmed threat is identified, an analyst is engaged and active on containment within 15 minutes, at 3 AM on a Sunday or Christmas Day. Response time is tracked, logged, and reported back to you monthly.
CyberQuell can have your environment monitored within 72 hours of contract signing. The onboarding process involves a scoping call, configuration of Microsoft Sentinel and Defender XDR to your environment, and go-live confirmation. No extended professional services engagement required.
Yes, and arguably more so than for enterprises, which already have security headcount. A mid-sized organisation typically can't justify hiring five analysts for 24/7 coverage, but still faces the same threats as a larger firm. Managed SOC gives you enterprise-grade detection and response at a fraction of the cost of building it yourself. The 30-day pilot lets you verify that before committing.
Yes. CyberQuell's SOC is built natively on Microsoft Sentinel and Defender XDR, which integrate directly with Microsoft 365, Azure AD / Entra ID, Teams, SharePoint, and OneDrive. If you're already running Microsoft 365, onboarding is straightforward. We extend visibility across your existing environment rather than replacing it.
It means our monitoring infrastructure is active and collecting data for at least 99.9% of the time, equating to less than nine hours of downtime across a full year. This is documented, contractually backed, and reported monthly. If we fall below it, that's a performance issue we're accountable for.
Traditional monitoring tools generate alerts and stop there. CyberQuell's SOC adds certified analysts who investigate those alerts, determine whether a real threat exists, and take containment action. AI-assisted triage filters false positives at the front end so analysts focus only on validated threats. The result is faster response, less alert fatigue for your internal team, and actual incident containment, not just notification.